Returns & Refunds

Our extended Christmas returns policy

We've extended our usual limit for returns just for the festive season. Any gift bought between 1st October 2025 and 24th December 2025 can be returned up until 23rd January 2026, if it's unwanted or unsuitable.

Returns 

We hope that you will love your order! However, if you change your mind, you can return your item in accordance with the following policies: 

UK Orders – Goods must be returned within 30 days for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours. 

EU Orders – Goods must be returned within 30 days of receipt for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours. 

Non-EU Orders – Goods must be returned within 30 days of receipt for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours.
Here’s what you need to do:

The goods being returned must be unused, in their original packaging including tags, and attached labels. Please do not remove tags as this will void your refund.