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Orders & Returns

Placing an Order

Add an item to your shopping basket by clicking the "Add to Basket" button on the product page.

Review the items you have chosen in your shopping cart, or at the checkout. To delete an item from your shopping bag, click on the "Remove" button next to the item. 

You can continue shopping by selecting the "Continue Shopping" button or "Proceed to Checkout" 

You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" icon at the top of the homepage. 

Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible. 

If entering a promotional code, please ensure you click ‘apply voucher’' in order to action the code.
Complete your order by selecting "Checkout" and then follow the steps. 

When you are ready to complete your order, click the ‘Proceed to Checkout’ button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.

Returns

We hope that you will love your order! However, if you change your mind, you can return your item in accordance with the following policies: 

UK Orders – Goods must be returned within 30 days for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours. 

EU Orders – Goods must be returned within 30 days of receipt for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours. 

Non-EU Orders – Goods must be returned within 30 days of receipt for a full refund of your purchase price. Please email to advise of your return within 7 days of receipt of your item. Unless the item is faulty, the customer must cover the cost of the return. We advise that you use a secure trackable service for your protection. Please note that you are responsible for your goods until we a receive them. Upon receipt of your goods, we aim to process your refund within 48hours.
Here’s what you need to do: 

  • The goods being returned must be unused, in their original packaging including tags, and attached labels. Please do not remove tags as this will void your refund.  
  • Faulty items will be assessed and, if appropriate, you have the choice of receiving (i) a full refund for the value of the product and the original delivery charge; (ii) an exact replacement ( if available); or (iii) the same item following repair by us. If your item is replaced or repaired, you will not be charged the additional postage. 
  • Send  the product with the completed despatch note to: The Necessity, Access Self Storage, Third Avenue, Millbrook, Southampton SO15OLD 
  • For all returns we strongly recommend that you use registered post, recorded delivery or another secure method of delivery. 
  • We will contact you by email to let you know that your refund has been processed.
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